Terms & Conditions

Agreement and Scope

These Terms & Conditions apply to every engagement between Aisle & Arbor and a client, whether the work is full wedding planning, day-of coordination, floral design or reception styling. A binding agreement is formed when you accept a written proposal and pay the booking deposit. Any variation must be confirmed in writing by both parties before it takes effect.

Deposits and Payment Schedule

Unless your proposal states otherwise, the following payment structure applies:

• A non-refundable booking deposit of 25 per cent of the total fee is due to secure your date
• A second instalment of 35 per cent is due three months before the wedding
• The remaining 40 per cent is payable fourteen days before the event
• Additional supplier costs are invoiced as they arise with seven-day terms

Payments can be made by bank transfer, credit card or direct debit. Late payments beyond fourteen days may attract an administrative fee of 2 per cent of the outstanding balance.

Cancellations and Postponements

Life happens and plans change, so our cancellation structure is designed to be fair to both sides:

• More than 120 days out: deposit forfeited, no further liability
• Between 120 and 60 days out: 50 per cent of the total fee remains payable
• Less than 60 days out: the full planning fee becomes due
• One postponement to a date within twelve months is permitted at no extra charge, subject to availability

Any third-party supplier deposits already paid on your behalf are non-refundable once booked, as we are not able to reclaim them.

Client Responsibilities

To deliver the service you have engaged us for, we rely on you to provide accurate information, respond to check-in emails within a reasonable timeframe, secure your own marriage licence, and settle supplier accounts that have been agreed directly. Where delays on your side affect our ability to complete the work, additional hours may be charged at our standard rate.

Liability and Insurance

Aisle & Arbor holds public liability insurance to twenty million dollars and professional indemnity to five million dollars. We are responsible for our own negligent acts, but we are not liable for supplier failures, venue closures, extreme weather, pandemics or other events outside our reasonable control. Our maximum liability in any claim is limited to the total fees paid to us for the relevant engagement.

Intellectual Property and Governing Law

All planning documents, run sheets, mood boards and floral concepts we create remain our intellectual property and are licensed to you for personal use only. These Terms are governed by the laws of the State of Victoria, Australia, and any dispute will be resolved in the courts of that state. Questions can be directed to our office at 171 Collins Street, Melbourne VIC 3000.